FAQs - Marmalade Sunset Print and Design
You might have questions and here are some answers to our frequently asked questions.
What is DTG?
DTG (Direct-to-garment), is a printing method that sprays the ink onto the garment. The ink then soaks into the fibers of the garment. It’s like printing on paper, but on clothing.
What is screen printing?
Screen printing is the process of pressing ink through a stenciled mesh screen to create a printed design. The basic method involves creating a stencil on a fine mesh screen, and then pushing ink (or paint, in the case of artwork and posters) through to create an imprint of your design on the surface beneath.
Why do you have a limited selection of products?
Our past experience has been that when you try to offer every product under the sun, orders end up delayed because of slow procurement and product back orders. One of the keys to our success in fast turn-around times is making sure the garments we offer are either in-stock on our own shelves, or are stocked deeply by major warehouse distributors. The helps assure that your orders won’t get hung up waiting for garments to arrive.
Do you offer other products?
Yes, we offer a lot of other options to choose from. Contact us with any type of request and we will do out best to assist you with making anything possible.
How long does it take to receive a purchase?
Most, if not all items ordered are printed on demand and shipped out within 3-5 business days (excludes weekends and Holidays). After it ships out to you, it takes about 2-5 (average) business days in transit.
What are the costs to ship products to me?
- U.S.A. = Free Standard Shipping
- All other countries = Flat Rate of $7.50 (orders over $50 are shipped free of charge)
Where are you located?
We are located in California (Chatsworth).
Are there any customs, duties, or taxes?
We are not responsible for any customs, duties, and/or taxes applied to your order that is being delivered outside of the United States of America. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Do you offer shipping confirmation?
You will receive a shipping confirmation number the moment the purchased items are ready to ship.
Do you offer refunds?
We offer free returns or exchanges within 30 days of purchase with no signs or wear or use. You can return your product for store credit, a different product, or a refund to the original payment method.
Do you offer refunds on clearance and/or discontinued items?
These items are final and cannot be returned or exchanged.
Do you offer refunds on gift cards?
Unfortunately, gift cards and certificates are non-returnable.
Do you offer exchanges?
We will offer replacement/exchanges for items that arrive to you defective or damaged due to shipping. Please take pictures of the packaging and items for this process.
Who pays for return shipping?
- For returns and exchanges, the buyer pays for shipping.
- Please mail it to 20109 Nordhoff Street, Chatsworth, CA 91311
- For defective or damaged items, the seller (us) will pay for shipping.
- Please contact us.
What other brands do you manage?
We print for several companies and some other online companies: