FAQs - Marmalade Sunset Print and Design

You might have questions and here are some answers to our frequently asked questions.

What is DTG?

DTG (Direct-to-garment), is a printing method that sprays the ink onto the garment. The ink then soaks into the fibers of the garment. It’s like printing on paper, but on clothing.

What is screen printing?

Screen printing is the process of pressing ink through a stenciled mesh screen to create a printed design. The basic method involves creating a stencil on a fine mesh screen, and then pushing ink (or paint, in the case of artwork and posters) through to create an imprint of your design on the surface beneath.

Why do you have a limited selection of products?

Our past experience has been that when you try to offer every product under the sun, orders end up delayed because of slow procurement and product back orders. One of the keys to our success in fast turn-around times is making sure the garments we offer are either in-stock on our own shelves, or are stocked deeply by major warehouse distributors.  The helps assure that your orders won’t get hung up waiting for garments to arrive.

Do you offer other products?

Yes, we offer a lot of other options to choose from. Contact us with any type of request and we will do out best to assist you with making anything possible.

How long does it take to receive a purchase?

Most, if not all items ordered are printed on demand and shipped out within 3-5 business days (excludes weekends and Holidays). After it ships out to you, it takes about 2-5 (average) business days in transit.

What are the costs to ship products to me?

    • U.S.A. = Flat Rate $3.50 on Entire Order / Free Standard Shipping on All Orders Over $60

    • All other countries = Flat Rate of $7.50 on Entire Order / Free Standard Shipping on All Orders Over $60

 

Where are you located?

 We are located in California (North Hollywood).

Are there any customs, duties, or taxes?

We are not responsible for any customs, duties, and/or taxes applied to your order that is being delivered outside of the United States of America. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Do you offer shipping confirmation?

You will receive a shipping confirmation number the moment the purchased items are ready to ship.

Do you offer refunds?

We offer free returns or exchanges within 30 days of purchase with no signs or wear or use. You can return your product for store credit, a different product, or a refund to the original payment method.

Do you offer refunds on clearance and/or discontinued items?

These items are final and cannot be returned or exchanged.

Do you offer refunds on gift cards?

Unfortunately, gift cards and certificates are non-returnable.

Do you offer exchanges?

We will offer replacement/exchanges for items that arrive to you defective or damaged due to shipping. Please take pictures of the packaging and items for this process.

Who pays for return shipping?

  • For returns and exchanges, the buyer pays for shipping. 

    • Please mail it to 5818 Whitsett Ave. Unit 406, Valley Village, CA 91607

  • For defective or damaged items, the seller (us) will pay for shipping. 

    • Please contact us.

What other brands do you manage?

We print for several companies and some other online companies:

  • In front of the station

    In front of the station

    Chad Nichols

    At the end of his shift, the police officer parked his police van in front of the station.....

    In front of the station

    Chad Nichols

    At the end of his shift, the police officer parked his police van in front of the station.....

  • Telegraph office

    Telegraph office

    Chad Nichols

    A German shepherd went to the telegraph office tosend a telegram.....

    Telegraph office

    Chad Nichols

    A German shepherd went to the telegraph office tosend a telegram.....

  • A crate of chickens

    A crate of chickens

    Chad Nichols

    The farmer's son was returning from the market with a crate of chickens his father had entrusted to him.....

    A crate of chickens

    Chad Nichols

    The farmer's son was returning from the market with a crate of chickens his father had entrusted to him.....

  • A mother mouse and a baby mouse

    A mother mouse and a baby mouse

    Chad Nichols

    A mother mouse and a baby mouse were walking along, when all of a sudden, a cat attacked them.....

    A mother mouse and a baby mouse

    Chad Nichols

    A mother mouse and a baby mouse were walking along, when all of a sudden, a cat attacked them.....

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  • Deuteronomy - Books of the Bible - King James Version

    Book of Deuteronomy

    Chad Nichols

    Moses gives Israel instructions (in some ways, a recap of the laws in Exodus–Numbers) for how to love and obey God in the Promised Land.

    Book of Deuteronomy

    Chad Nichols

    Moses gives Israel instructions (in some ways, a recap of the laws in Exodus–Numbers) for how to love and obey God in the Promised Land.

  • Numbers - Books of the Bible - King James Version

    Book of Numbers

    Chad Nichols

    Israel fails to trust and obey God, and wanders in the wilderness for 40 years.

    Book of Numbers

    Chad Nichols

    Israel fails to trust and obey God, and wanders in the wilderness for 40 years.

  • Leviticus - Books of the Bible - King James Version

    Book of Leviticus

    Chad Nichols

    God gives Israel instructions for how to worship Him.

    Book of Leviticus

    Chad Nichols

    God gives Israel instructions for how to worship Him.

  • Exodus - Books of the Bible - King James Version

    Book of Exodus

    Chad Nichols

    God saves Israel from slavery in Egypt, and then enters into a special relationship with them.

    Book of Exodus

    Chad Nichols

    God saves Israel from slavery in Egypt, and then enters into a special relationship with them.

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